Welcome to the Refund Inquiry Home Page.

Citibank, N.A. and Department Stores National Bank, N.A. sent notification letters to certain customers who were previously enrolled in AccountCare, Balance Protector, Credit Protection, Payment Safeguard, Credit Protector, PaymentAid, Citi IdentityMonitor, and/or Watch-Guard Preferred. If you have received a letter, you can learn more about these programs on the FAQ page.

If you were enrolled in a program without your consent or knowledge of the program costs or benefits, you can submit a claim for a potential refund or credit by entering the reference number and your last name as it appears on your notification letter. Once entered, you will be taken to a page that will provide more information about the claims process.

If you have received multiple notification letters you will need to submit a separate claim for a potential refund or credit for each program enrollment that was without your consent or knowledge of the program costs or benefits.

If you have already submitted your claim for a potential refund or credit, you can provide updated contact information on the Update Address Form.